In August more than a thousand people were served
The intention is to provide the treatment and service deserved by those who are the mainstay of the organization in this city
One of the areas that SEAPAL Vallarta has decided to strengthen in the current administration is the User Services department, in order to provide the treatment and service deserved by those who are the backbone of the performance and operation of the agency, said the owner César Abarca Gutiérrez .
He said that by diversifying attention mediums and the use of technological innovations that have been implemented in the first six months of office, much progress has been made in this regard, as only in the month of August more than a thousand users were serviced in various issues related to drinkable water and drainage services.
"In this issue we are also working hard in doing our share, because the most important and fundamental aspect for Seapal, are our users, to whom we owe and whom deserve to be treated with care and dignity in their complaints and concerns", said Abarca Gutierrez.
In this regard, the Head of the Department User Support, Rocío Cerón Fregoso, said that the agency assisted an average of seventy people per day during the month of August directly in the service modules, with reports of leaks, high consumption, meter changes, agreements or extensions to the potable water or drainage, being the major issues that were serviced.
She added that as a result of the diffusion of services and technological innovations that Pemex has begun, in August the number of users who came to use the ATM machine that the agency has at its headquarters was able to increase to 400.
She mentioned that the department staff of which she is in charge has a history of each administrative process that the user goes to make, in order to provide a more warm, efficient and personalized service, in addition to supporting other administrative processes that the user requires in other areas or departments.
Cerón Fregoso recalled that the user support is also available in social networks, through the BlackBerry PIN and the application Whatsapp, from 6 in the morning until 9 at night via switchboard, which offers the same services through telephone.
She added that the alternative ways of communication that the agency has put in disposition of the user, have gained wide acceptance among the population to capture reports, leaks and other services provided by the parastatal.
Meanwhile, César Abarca said that the introduction of these technologies to Seapal "has also enabled us to capture new 'water guardians' or people who are on the lookout for all the information services that are done daily by the system".
In this context, the agency's director urged the public to make use of social networks on the various platforms that the system offers, for "due to its current use, where distances and times are shortened, they can help us provide better service in the streets, where a phone with a camera and internet, can be our eyes to an eventuality", he said.
He said the short-dial telephone service "073", although it is in a process of testing, is now available for use from landlines for Telmex customers and he expects to increase coverage in the coming weeks via mobile phone.
[readon1 url="http://vallartaopina.net/2013/09/04/fortalece-seapal-vallarta-su-area-de-atencion-a-usuarios"]Source: Vallarta Opina Translated by Rene Tripp[/readon1]
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